Refund policy

We are happy to accept returns for items that you are not 100% satisfied with or that you have received in a damaged or faulty condition within 30 days of purchase.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

CHANGE OF MIND

Please contact us promptly regarding any returns and we will advise of the exact process of your return and issue a returns form. Please see guidelines listed below:

  • If you have changed your mind regarding a product purchase, we are happy to issue a store credit for the product upon its return to us within 30 days of purchase. 
  • Shipping back to Enchanted Toy Shop will be at customers' expense for a change of mind and we will not be held responsible for lost, stolen, or damaged return deliveries.
  • Items must be in original undamaged packaging for a store credit equivalent to the purchase price. If damaged or opened you may only be offered a partial refund.
  • No returns or refunds on sale items unless the item is faulty.
  • Unfortunately, we cannot accept returns on gift cards.
  • Please ensure that items are well packed and shipped with a tracking number to ensure a safe journey. 

 

FAULTY ITEMS

We will happily replace or give a refund for faulty items if a product has fallen through our quality control, please let us know within 7 days of your order arriving by contacting us at hello@enchantedtoyshop.com.au with a photo of the item and your order number.

Enchanted Toy Shop will pay the cost of shipping back to us if products arrive damaged and we will do our best to offer a replacement but sometimes this is not possible due to stock levels.

A product is considered faulty if they are received damaged or if they break within 7 days of them arriving with you. Damage caused by wear and tear is not considered to be faulty. We may ask you to return the faulty item by sending you a postage paid return label.

 

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@enchantedtoyshop.com.au.

 

DISCLAIMER

Enchanted Toy Shop at their discretion has the right to reject returns outside the 30 day return period or items that are returned that have been used and not in their original condition (including all original product packaging). Reasonable care of returning goods must be taken; failure to do so may result in refusal of return for refund or we may deduct up to 50% of the cost based on the condition of the goods. Product returns that do not meet our return criteria will be at the Buyers Disposal.